Refund policy

Return & Refund Policy – Gamzly

At Gamzly, we want you to feel confident every time you shop with us. If something isn’t right with your order, our team is here to help. Please take a moment to read our Return & Refund Policy before placing your order, as it explains when and how returns, exchanges, and refunds can be requested.This policy applies to orders delivered within the United Kingdom.

1. 30-Day Return Period

You can request a return within 30 days from the date your order is delivered.

For a return to be accepted, the item must meet the following conditions:

• It must be unused, unworn, and unwashed
  
  
• All original tags and labels must remain attached
  
  
• The item should be returned in its original packaging, where applicable
  
  
• You must provide valid proof of purchase, such as your order number or receipt

Items returned without meeting these conditions may be refused or may not qualify for a refund.

2. How to Request a Return

If you would like to return an item, please contact our customer support team at:

Email: support@gamzly.shop

Once your request is approved, we will send you:

• Return instructions
  
  
• A return shipping label, if applicable

Please note: Returns sent without prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

We recommend checking your order as soon as it arrives.

If your order contains:

• A damaged item
  
  
• A defective product
  
  
• An incorrect item
  
  
• An incorrect size that was sent by us

Please contact us within 48 hours of delivery at support@gamzly.shop and include clear photographs showing the issue.

Our team will review the information provided and work with you to find an appropriate solution.

4. Exchanges

We can provide an exchange in the following situations:

• The item arrived damaged
  
  
• The product is defective
  
  
• You received an incorrect item
  
  
• We sent you the wrong size

Exchanges are dependent on stock availability. If the requested replacement is unavailable, we will discuss the available options with you.

Delivery times for replacement items may vary depending on the destination and availability.

5. No Restocking Charges

We do not charge restocking fees for eligible returns.

If your return meets the requirements outlined in this policy, you will not be charged an additional restocking fee.

6. Refunds

Once the inspection is completed, we will let you know whether your refund has been approved.

If your refund is approved:

• Refunds are issued to the original payment method
  
  
• Processing time is typically 5–7 business days
  
  
• Refunds are processed within up to 7 business days after approval

Please note that your bank or payment provider may take additional time to post the refund to your account.

7. Discounts and Promotional Offers

Refunds will not be issued for discounts or promotional codes that were not applied at checkout.

Discounts must be used at the time of purchase and cannot be applied retroactively.

Customer Support

For any inquiries or assistance:

Address: 13 Carmen St, London, E14 6AX, United Kingdom

Phone: +44 7479 452750

Email: support@gamzly.shop

Our team is available to provide support and help ensure a smooth shopping experience.