FAQ
We’ve put together answers to some of the questions our customers ask most often. Our goal is to make shopping with Gamzly straightforward, clear, and hassle-free.
Where is Gamzly located?
Gamzly operates from the United Kingdom. Our business address is:
13 Carmen St, London, E14 6AX, United Kingdom
Do you offer free shipping?
Yes. We offer free standard shipping on orders within the United Kingdom.
There is no minimum order value required to qualify for standard free shipping.
How long will my order take to arrive?
- Orders are processed within 1–3 business days, from Monday to Friday.
- After processing, delivery usually takes 5–7 business days.
- Total estimated delivery time: 6–10 business days, Monday to Friday.
Please note that delivery estimates are not guaranteed dates and may occasionally be affected by carrier delays, public holidays, weather, or other circumstances outside our control.
Will I receive an order confirmation?
Yes. After your order has been successfully placed, we will send a confirmation email to the email address provided during checkout.
The confirmation will include important information about your order, such as the items purchased and order details.
If you do not see the email, please check your spam, junk, or promotions folder.
Can I track my order?
Yes. Once your order has been dispatched, we will send you an email with available tracking information.
Tracking details may take approximately 24–48 hours to become active after the shipment has been handed to the carrier.
What is Gamzly's Return Policy?
Our Return & Refund Policy explains the requirements, return period, refund process, and other conditions that apply to eligible returns.
Customers can review the full policy on our website before requesting a return.
How do I request a return?
If you would like to return an eligible item, please contact our customer support team at:
support@gamzly.shop
Please include your order number and a brief explanation of why you would like to return the item.
Do not send an item back before receiving return instructions from our support team.
Are there any products that cannot be returned?
Some products may have specific return restrictions, including Some items identified as final sale or products that are not eligible for return due to their nature.
Any applicable restrictions or special conditions will be communicated on the relevant product page or before purchase.
Customer Support
If you have any questions about your order, delivery, returns, payments, or anything else, our customer support team is available to help.
Address: 13 Carmen St, London, E14 6AX, United Kingdom
Phone: +44 7479 452750
Email: support@gamzly.shop
We’re committed to providing clear information and friendly assistance to help make your Gamzly shopping experience as easy as possible.